Returns & Exchanges
At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most bikes, parts, and accessories. If your gear isn't the perfect fit, we are here to help you get back on the road with an exchange or a full refund.
Check Eligibility
Ensure your item is in its original, unused condition with all packaging and tags intact within 30 days of purchase.
Initiate Your Return
Log into your 99 Bikes account to submit a return request online or visit any of our local workshop locations with your proof of purchase.
Package and Ship
Securely pack your items to prevent damage during transit and attach the provided shipping label or drop it off directly at a retail store.
Receive Refund or Exchange
Once our technicians inspect the gear, we will process your refund to the original payment method or finalize your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing